SHIPPING & RETURNS


Shipping

The CEDAR & ONYX eBoutique ships to most locations in the world, and shipping is complimentary for all Australian orders over $500.

Domestic

We ship all domestic orders via Australia Post eParcel which offers a 1-3 business days service. To see the anticipated delivery service for your location, please click here.

All orders placed before 2pm are shipped that afternoon, or the following business day if purchased on the weekend or a public holiday.

Shipping is charged at a flat rate of $12 and all orders over $500 receive complimentary shipping.

All deliveries must be signed for upon arrival. If you are not available, Australia Post will leave your parcel at the closest Australia Post Office. Unfortunately we do not offer an "Authority To Leave" option. 

Please be advised that there may be a delay of 1 - 2 business day delay during extremely busy periods, such as sale. 

International

  • $40 flat fee for delivery to New Zealand addresses
  • $45 flat fee for delivery to the rest of the World.

Our Australia Post delivery service will reach you in 3-5 days in New Zealand - and up to 7-10 days for the rest of the World.

Returns

We accept refunds on all full-priced purchases when a Returns Authorisation (RA) number is granted and the garment is returned within 14 days of receiving your order. 

Returns must be sent to the CEDAR & ONYX head Office.

Garments must be returned in a saleable condition i.e. clean, tags attached, in original packaging. 

Any garments that have been worn, damaged, altered or washed will not be accepted. 

Returns process

Please follow the below steps to return a purchase:

  1. Read the CEDAR & ONYX eBoutique Returns Policy above to ensure your return is eligible. 
  2. Contact our Customer Care team (via email, phone or chat) to request a Returns Authorisation number- hello@cedarandonyx.com 
  3. Note your Returns Authorisation number on your invoice (received with your order) and return the item to:
    CEDAR & ONYX
    Returns - PO Box 5151Greenwich , NSW 2065 AUSTRALIA
  4. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns. 
  5. Your return will be assessed and, if passed, will be reversed onto your original form of payment.  

Refunds

Refunds are reversed onto the original form of payment i.e. PayPal account or credit card used.

Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.

The total amount of the refund will be minus any shipping charges. 

Exchange

At this point in time, we do not offer an exchange service in the traditional sense. It is simply easier to return your original order for a refund and make a new purchase. 

Sale Items

The CEDAR & ONYX eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase. 

Cancellations

If you have changed your mind and would like to cancel an order, please contact us at hello@cedarandonyx.com as soon as possible. Please note that orders which have already been shipped or processed cannot be cancelled. 

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our team at hello@cedarandonyx.com to notify us of any issue and we will work with you to resolve it as soon as possible. 

Colours

CEDAR & ONYX have made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.   

Pricing

All pricing is made in Australian dollars (AUD).

All payments are billed in AUD.  Currency conversions are set by your bank and any further charges in relation to this will be made by your bank.

Payment Options

We offer the following payment options: PayPal, Visa, Mastercard, Diners Club, AMEX, JCB.

Privacy

CEDAR & ONYX is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

CEDAR & ONYX uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from CEDAR & ONYX only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.